Utility Partnerships
Partnerships That Deepen Customer Engagement are the Future of Energy
The utility world recognizes that its customer base is changing. Deepening customer engagement is a crucial element to building effective strategies for the future, and there are many pieces to that puzzle.
One thing we know for sure is that utility customers want choice. A partnership with HomeServe provides an opportunity to offer home repair plans to your customers that improve customer engagement and satisfaction. Plus, a partnership with HomeServe can generate incremental revenue for the utility.
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An affinity partnership with HomeServe gives your customers access to:
- Top-notch service from local, licensed and insured technicians
- 24/7/365 call centre accessibility for when an emergency arises
- A program that boasts a 98% customer satisfaction score and an A rating from the Better Business Bureau (BBB)
A partnership that benefits utilities and the customers they serve.
Our utility partners typically experience an average increase of 7% in JD Power scores after offering a HomeServe program to their customers, according to JD Power studies of residential utility customer satisfaction.
One year after the launch of a HomeServe partnership with a utility:
- 65% of customers said the utility offers valuable services and programs beyond the core commodity
- 62% increased satisfaction with the utility after enroling in a HomeServe program
- 72% of customers had a “favourable” or “very favourable” opinion of the utility, a 13% increase
Current IOU Partners
Through our partnerships with more than 1,300 utilities, cities, municipalities and associations across North America, HomeServe protects nearl 5 million customers from the expense and inconvenience of home emergency repairs. We are proud of our partnerships with top energy providers.
For more information on how to bring these repair plans to your customers, please contact us by clicking below.