HomeServe is a leading provider of residential repair and installation services and home protection plans, with nearly 5 million customers in North America. HomeServe is actively developing new products to support residential electric vehicle charging and high-efficiency heating and cooling, to address the needs and objectives of utilities today.
A utility partnership with HomeServe can generate revenue that can help advance utility objectives, including low-to-moderate-income (LMI) and demand-side management initiatives. HomeServe utility partners see increased customer satisfaction as a result of targeted customer education and engagement and the delivery of an exceptional customer experience across all touchpoints.
- HomeServe has been serving customers in North America since 2003.
- We partner with over 1,200 utilities & municipalities in Canada and the U.S.
- We provide service to nearly 5 million customers, with more than 8.5 million contracts.
Partnering with HomeServe
Implementation and management of an effective home solutions program requires dedicated resources, additional technologies and a considerable investment. HomeServe utility partners maintain control while customers experience our best-in class expertise in every aspect of program management:
- Educational marketing from dedicated in-house team
- Billing infrastructure and service delivery
- 640+ seat contact centre – recipient of numerous awards
- Local, rigorously vetted contractor network
Home Protection Plans
We offer a range of repair and maintenance plans for residential energy-related lines and systems.
LMI Solutions (Low-to-Moderate Income)
Programs enable utilities to deliver peace of mind to all customers and provide low- plans and emergency repairs for LMI customers.
Latest Blog Posts
At HomeServe, caring is in the fabric of our corporate culture. Recently, our team from Service Line Warranties of Canada (SLWC), a HomeServe company, spent a day working on one of Habitat for Humanity Hamilton's home builds for a resident putting sweat equity into a...
Since 2020, Canadian inflation rates have soared higher than any point in the last four decades, reaching as high as 8.1 percent in June of 2022. This growth has slowed in this year; however, September’s rates were still at 3.8 percent over September 2022. Prior to...
Twenty years ago this month, HomeServe launched its first North American utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are...