Utilities can deliver peace of mind to the customer EV experience.

Electric Vehicle Infrastructure

Electric Vehicle adoption is expected to accelerate, with more than 20 percent of annual vehicle sales expected to be EVs by 2030. As more EVs enter the market, more of your customers will be requesting information on charger installation and incentive programs.

A JD Power study indicates that customers who are made are aware of incentive programs participate in those programs, and their satisfaction with their energy provider increases. However, nearly 50% of those polled indicated they didn’t know if their utility offered such programs.

Over 70% of electric vehicle (EV) owners express concern at the potential of their Level 2 charger breaking down. HomeServe has introduced a first-to-market solution with utility customers in mind. Our Interior Electrical with EV Charger Protection Plan ensures customer concerns can be quickly remedied when their Level 2 EV charger (EVSE) is not functioning, reducing potential negative impacts to utility call centres. We can help educate your customers and fill the charger warranty gap or provide protection for out-of-warranty chargers.

Blog Posts

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

by Mike VanHorne | May 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Electric Vehicles, Gas Infrastructure, Utility of the Future

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...

Helping Customers Navigate the Electric Vehicle Experience

by Mike VanHorne | Mar 3, 2021 | Customer Service, Electric Vehicles, Gas Infrastructure, Infrastructure, Utility of the Future

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.