Customer Service Articles

Contractor Series: Crown Systems

Contractors Karl Isles and Jill McMasters of Crown Systems, talk about the benefits of being a HomeServe network contractor and how it has contributed to the growth of the business.

Small Gas Leak Uncovers $7,000 Gas Line Repair

Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when...

Energy Industry Events Reveal Dire Utility Need

In September, leaders from HomeServe presented at two conferences. While the topics and audiences were quite different, a common theme that emerged was the critical need for strategies and solutions to address the skilled trades gap, to ensure continuity and customer...

Increase In Extreme Cold Events Posing New Challenges for Energy Utilities

While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...