Partnership Articles

The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water and sewer service lines and power lines froze, or water...

Roughly seven percent of all Canadian households have high energy burdens, meaning they spend more than 10 percent of their annual income on energy costs. These energy burdens weigh especially heavily on visible minority households, including Black, Asian and First...

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a pressing need for grid optimization, means that many energy utilities are looking to improve customer satisfaction – a key ROE metric – and find alternative...