Aging in Place Articles

HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet

by Aimee Estrabillo | May 3, 2022 | Aging in Place, Customer Service, Customer Testimonials | 0 Comments

On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...

Furnace Tune Up: Better Late Than Never, but Right Now is Even Better!

by Mike VanHorne | September 25, 2018 | Aging in Place, Education, Energy Efficiency, Intergenerational Communities, Maintenance, Millennials, Safety Tune Up Day | 0 Comments

It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to make sure your residents' heating systems are prepared to handle the inevitable – plummeting winter temperatures. Waiting until the first cold day of...

Value-Added Services Are the Future for Utilities

by Mike VanHorne | August 21, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Partnership, Technology | 0 Comments

Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy utilities have sought new...

Three Things Consumers Want from Their Utility Provider

by Mike VanHorne | May 9, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Technology | 0 Comments

Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...