HomeServe is a leading provider of residential repair and installation services and home protection plans, with nearly 5 million customers in North America. HomeServe is actively developing new products to support residential electric vehicle charging and high-efficiency heating and cooling, to address the needs and objectives of utilities today.
A utility partnership with HomeServe can generate revenue that can help advance utility objectives, including low-to-moderate-income (LMI) and demand-side management initiatives. HomeServe utility partners see increased customer satisfaction as a result of targeted customer education and engagement and the delivery of an exceptional customer experience across all touchpoints.
HomeServe has been serving customers in North America since 2003.
We partner with over 1,300 utilities & municipalities in Canada and the U.S.
We provide service to nearly 5 million customers, with more than 8.5 million contracts.
Home Protection Plans
LMI Solutions
(Low-to-Moderate Incomes)
Utility Marketplace
Partnering with HomeServe
Implementation and management of an effective home solutions program requires dedicated resources, additional technologies and a considerable investment. HomeServe utility partners maintain control while customers experience our best-in class expertise in every aspect of program management:
- Educational marketing from dedicated in-house team
- Billing infrastructure and service delivery
- 640+ seat contact centre – recipient of numerous awards
- Local, rigorously vetted contractor network
Upcoming Events
Home Protection Plans
We offer a range of repair and maintenance plans for residential energy-related lines and systems.
LMI Solutions (Low-to-Moderate Income)
Programs enable utilities to deliver peace of mind to all customers and provide low- plans and emergency repairs for LMI customers.
Utility Marketplace
Utility online marketplaces can include HomeServe plans to enhance their offerings.
Latest Blog Posts
Severe Energy Burdens Weigh Heavily on Low-to-Moderate Income Households
Roughly seven percent of all Canadian households have high energy burdens, meaning they spend more than 10 percent of their annual income on energy costs. These energy burdens weigh especially heavily on visible minority households, including Black, Asian and First...
Utilities Lead in Building Out EV Charging Networks
One of the biggest obstacles to wider adoption of electric vehicles (EVs) is range anxiety and “charging deserts,” or disadvantaged areas where public charging stations are not readily available. Currently, there are 5,000 EV charging stations in Canadas. There is no...
Heat Pumps: What Misconceptions Do Homeowners Have?
Heat pumps are misunderstood by many homeowners – many still believe that they do not adequately heat homes or know very little about them. Heat pumps are more energy efficient, because they move warm air from one space to another instead of generating cold or hot...