Mike VanHorne Articles

HomeServe Cares Helps Salt Lake Resident Replace Clay Sewer Line

Helen T. of Salt Lake City knew she needed to do something about her clay sewer line – it had gotten to the point that she had to have it cleaned out annually to clear it of roots. “My sewer line is old and clay,” she said. However, figuring out exactly how to...

Millennials’ Buying Habits Continue to Impact Energy

By 2025, Millennials will make up to 75 percent of the work force, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only increase in the next decade – multicultural Millennials' buying habits include spending more...

The Costs of Moving Forward With Grid Modernization

We know that our energy infrastructure is out-of-date and customers are looking for varied and new services. However, moving from the old model of simply supplying electricity to a burgeoning one of supplying energy-adjacent services and transforming the grid into a...

HomeServe Helps Yonkers Resident Solve a Serious Problem

Evangeline G. of Yonkers, New York, noticed many of her neighbours were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home. “[The contractors] told us to get this [warranty] because all these lines...

Helping Customers Navigate the Electric Vehicle Experience

by Mike VanHorne | Mar 3, 2021 | Customer Service, Electric Vehicles, Gas Infrastructure, Infrastructure, Utility of the Future

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

Service Line Protection Available for Ottawa Homeowners

by Mike VanHorne | Feb 17, 2021 | Energy, Financial Shock, Infrastructure, Ottawa, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water

Originally published on NewsWire Canada Feb 17, 2021, 08:00 ET OTTAWA, ON, Feb. 17, 2021 /CNW/ - The City of Ottawa...

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