• Facebook
  • Twitter
Energy Solutions by HomeServe
  • Solutions
        • Home Protection Solutions
          • Heating and Cooling
          • Water Heater
          • Gas Resiliency
          • Electric Resiliency
          • Electric Vehicle Charging
          • Water and Sewer Line Repair
        • Utility Solutions
          • Utility Marketplace
          • Customer Education
          • Customer Experience
          • Electric Vehicle Infrastructure
          • LMI Solutions (Low-to-Moderate Income)
          • Energy Efficiency
  • About Us
        • Who We Are
        • Business Development Team
        • Utility Partnerships
        • Corporate Social Responsibility
  • Resources
        • Success Stories
        • Press Releases
        • White Papers & Case Studies
        • Customer Education
        • Blog
        • Videos
  • Events
  • Contact Us
    • Contractors
Select Page

Service Line Protection Available for Ottawa Homeowners

by Mike VanHorne | Energy, Financial Shock, Infrastructure, Ottawa, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water

Originally published on NewsWire Canada 

Feb 17, 2021, 08:00 ET


OTTAWA, ON, Feb. 17, 2021 /CNW/ – The City of Ottawa has partnered with Service Line Warranties of Canada (SLWC) to offer Ottawa homeowners protection plans to help cover repair costs associated with their portion of water and sewer/septic service lines. Water and sewer service lines connect a homeowner’s property to the City’s water and wastewater systems.

“Many homeowners may not be aware that they are responsible for repairs to the portion of the water and sewer service lines, including the stormwater sewer service line, located on their property,” said Meagan Wheeler Cuddihy, Program Manager with the City’s Locates, Laterals and Grants team. “If a leak, break or clog occurs in the private portion of these lines, the homeowner is responsible for hiring a plumber and paying any of the associated repair costs.”

As public infrastructure ages so does the private portion of water and sewer/septic service lines on a homeowner’s property. Water and sewer/septic service lines are subject to changing soil conditions, ground shifting, corrosion and especially to the cold temperatures we typically see during Ottawa’s winters.

Repairs to private water and sewer/septic service lines are not typically covered by basic homeowners’ insurance and are not the City’s responsibility. Repair or replacement can cost hundreds to thousands of dollars depending on the nature of the work required. The City’s collaboration with SLWC provides a way to inform homeowners of their responsibility for these costs, while offering an optional solution for those who would like to participate.

In the event of an issue simply call SLWC and a local, licensed and insured plumber will be dispatched to your home to make all covered repairs at no charge up to the service call benefit amount. This coverage provides peace of mind starting for as little as $5.18 per month. SLWC is solely responsible for the administration of the program and participation is optional and voluntary for Ottawa homeowners.

“The types of repairs our plans cover can often be very expensive, and homeowners don’t always have the ‘rainy day funds’ set aside to cover those unanticipated expenses. Our plans not only provide the timely repairs that homeowners need, but they also help relieve the financial burden. What’s more, we rely on reputable, local contractors who will do the best possible job to get the work done,” said Tom Rusin, CEO, HomeServe North America, parent company of SLWC: “We’re pleased to partner with the City of Ottawa and look forward to the opportunity to provide the city’s homeowners with the assistance they need when faced with a home repair emergency.”

Ottawa homeowners soon will receive information about SLWC’s program in the mail. In the meantime, additional information and FAQs on the City’s partnership with SLWC are available at ottawa.ca/slwp.

SLWC has been recognized as the nation’s largest and most trusted source of utility line plans recognized by the Local Authority Services. The company is committed to customer service, ethical marketing practices and maintaining an A+ accredited rating with the Better Business Bureau. For questions about the program, or to enrol, please contact SLWC at 844-958-0069 or visit www.PlansForOttawa.ca.

About Service Line Warranties of Canada

Service Line Warranties of Canada (SLWC) is part of HomeServe, a leading provider of home repair solutions serving over 4.5 million customers across North America since 2003.

Launched in 2014, SLWC is the trusted source of utility line protection programs in Ontario as recognized by the Local Authority Services, part of the Association of Municipalities on Ontario (AMO).

Together with HomeServe, SLWC is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers through over 1,000 leading city, municipal and utility partners across North America.

SOURCE Service Line Warranties of Canada

For further information: MEDIA CONTACT: Myles Meehan, HomeServe, Phone: 203-356-4259, Email: Myles.Meehan@homeserveusa.com; Mike VanHorne, General Manager, Service Line Warranties of Canada, Phone : 203 952-2172, Email : mike.vanhorne@homeserveusa.com; Claire Deneen, Hill+Knowlton Strategies for HomeServe, Phone: 312-255-3134, Email: homeserve@hkstrategies.com

Organization Profile

Service Line Warranties of Canada

Also from this source

  • Municipalities Across Ontario Partner with Service Line…

  • City of Hamilton Passes $3 Million Mark in Homeowner Savings…

  • Region of Peel Passes $1 Million Mark in Homeowner Savings…

facebookShare on Facebook
TwitterTweet
FollowFollow us

Recent Posts

  • HomeServe Celebrates National HVAC Tune-Up Day September 25
  • Canadians Love the Convenience, Cost Savings of Subscriptions
  • Chilly Shower Leads to Widow’s Hot Water Heater Repair

Blog Categories

  • Education
    • Service Line Responsibilities
    • State of the Home Survey
    • Partnership
    • Financial Shock
  • Customer Engagement
    • Customer Service
    • Digital Solutions
    • Customer Technology
  • Energy Efficiency
  • HomeServe Cares
    • Veterans
  • Infrastructure
    • Electrical Grids
    • Gas Infrastructure
  • Intergenerational Communities
    • Aging in Place
    • Millennials
  • Maintenance
    • Safety Tune Up Day
  • Natural Gas Industry
  • Skilled Labor Gap
    • Contractor Network
    • Veterans
  • Utility of the Future
    • Distributed Energy
    • Electric Vehicles
    • Renewables
    • Grid Modernization
  • Home Protection Solutions
  • Customer Education
  • Who We Are
  • Events
  • Facebook
  • Twitter
©2022 HomeServe USA