Partnership Articles

Customer Choice Shown to Positively Impact CSAT Scores

by Mike VanHorne | February 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology, Utility of the Future | 0 Comments

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities

by Mike VanHorne | April 10, 2019 | Customer Service, Education, Gas Infrastructure, Partnership | 0 Comments

Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a pressing need for grid optimization, means that many energy utilities are looking to improve customer satisfaction – a key ROE metric – and find alternative...

Improving Your Digital Consumer Experience

by Mike VanHorne | March 11, 2019 | Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership | 0 Comments

The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart homes represent a largely untapped opportunity for utilities who master the digital customer experience. However a JD Power study has found that utilities...

HomeServe Cares About Our Customers and Our Communities

by Mike VanHorne | February 27, 2019 | Customer Service, Education, HomeServe Cares, Intergenerational Communities, Partnership, Veterans | 0 Comments

HomeServe is dedicated to being a good corporate citizen and making a positive impact on our partners’, employees’ and contractors’ communities. The HomeServe Cares Program assists disadvantaged homeowners faced with a repair emergency who don’t have a service plan or...