Customer Service Articles

Mike H. from Ottawa, Ontario, had just finished his usual Saturday evening chore of starting a load of laundry when he heard an unexpected gurgling sound. Following the noise, he found sudsy water bubbling up through the main drain in his basement. Reacting quickly,...

Contractors Karl Isles and Jill McMasters of Crown Systems, talk about the benefits of being a HomeServe network contractor and how it has contributed to the growth of the business.

Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when...

In September, leaders from HomeServe presented at two conferences. While the topics and audiences were quite different, a common theme that emerged was the critical need for strategies and solutions to address the skilled trades gap, to ensure continuity and customer...