Infrastructure Articles

Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...

Energy efficiency has become a buzzword, especially among politicians who vow to increase efficiency alongside renewable resources. But what does it mean for energy utilities and their consumers? For consumers, the benefits are clear – a lower electric bill with cost...

Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a pressing need for grid optimization, means that many energy utilities are looking to improve customer satisfaction – a key ROE metric – and find alternative...

The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart homes represent a largely untapped opportunity for utilities who master the digital customer experience. However a JD Power study has found that utilities...