It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to...
Furnace Tune Up: Better Late Than Never, but Right Now is Even Better!
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Millennials Articles
Energy Efficiency: Why Are Some Homeowners Unengaged?
by Mike VanHorne | January 7, 2021 | Customer Engagement, Energy Efficiency, Financial Shock, Gas Infrastructure, Maintenance, Millennials | 0 Comments
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...
Furnace Tune Up: Better Late Than Never, but Right Now is Even Better!
by Mike VanHorne | September 25, 2018 | Aging in Place, Education, Energy Efficiency, Intergenerational Communities, Maintenance, Millennials, Safety Tune Up Day | 0 Comments
It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to make sure your residents' heating systems are prepared to handle the inevitable – plummeting winter temperatures. Waiting until the first cold day of...
Value-Added Services Are the Future for Utilities
by Mike VanHorne | August 21, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Partnership, Technology | 0 Comments
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy utilities have sought new...
Three Things Consumers Want from Their Utility Provider
by Mike VanHorne | May 9, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Technology | 0 Comments
Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...
Value-Added Services Are the Future for Utilities
by Mike VanHorne | Aug 21, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Partnership, Technology
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
Smart Home Monitoring Tops 2018 Trends for Homeowners
by Mike VanHorne | Dec 19, 2017 | Aging in Place, Customer Engagement, Digital Customer Experience, Education, HomeServe In the News, Intergenerational Communities, Millennials, Technology
A new article in T&D World predicts renewables, smart home monitoring, AI and IoT will have a massive impact on...