Mike VanHorne Articles

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

Twenty years ago this month, HomeServe launched its first North American utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are...

Canadians Love the Convenience, Cost Savings of Subscriptions

Entertainment offerings dominate with television, music and gaming leading subscriptions purchased TORONTO, ON – September 11, 2023 – Subscription services are available for almost anything – from everyday things like television and clothing to more niche offerings...

Heat Pumps: What Misconceptions Do Homeowners Have?

Heat pumps are misunderstood by many homeowners – many still believe that they do not adequately heat homes or know very little about them. Heat pumps are more energy efficient, because they move warm air from one space to another instead of generating cold or hot...

Standby Generator Usage Mitigates Growing Frequency of Outages

As extreme weather events surge through each season, resulting in power outages and other loss of services, homeowners are turning to standby generators in record numbers. The demand for backup power has been further impacted by utility-planned rolling blackouts to...

LMI Households Need Energy Equity During Times of High Inflation

LMI Households Need Energy Equity During Times of High Inflation

by Mike VanHorne | Oct 31, 2023 | Customer Engagement, Education, Energy, Financial Shock, Intergenerational Communities, Service Line Responsibilities

Since 2020, Canadian inflation rates have soared higher than any point in the last four decades, reaching as high as...

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

by Mike VanHorne | Oct 3, 2023 | Customer Engagement, Education, Energy, Energy Efficiency, Financial Shock, Green Initiatives, Home Maintenance, HomeServe In the News, Industry Labor Force, Infrastructure, Intergenerational Communities, Maintenance, Natural Gas Industry, Partner Testmonials, Partnership, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Utility of the Future

Twenty years ago this month, HomeServe launched its first North American utility partnership to educate homeowners and...

City of Hamilton Passes $3 Million Mark in Homeowner Savings Through SLWC Partnership

by Mike VanHorne | Jun 22, 2021 | Energy, Infrastructure, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water

7,200 Jobs Completed for Residents Since 2014 Hamilton, ON – Monday, June 21st 2021 – Since the City of Hamilton began...

Natural Gas Industry Contributes to Community Safety

Natural Gas Industry Contributes to Community Safety

by Mike VanHorne | Jun 11, 2021 | Gas Infrastructure, Maintenance, Natural Gas Industry

In observance of National Safety Month, we examine how the natural gas industry keeps communities safe. Through...

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

by Mike VanHorne | May 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Electric Vehicles, Gas Infrastructure, Utility of the Future

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the...

Natural Gas Leads Energy Industry in Decarbonization

Natural Gas Leads Energy Industry in Decarbonization

by Mike VanHorne | Mar 25, 2021 | Energy Efficiency, Gas Infrastructure, Infrastructure, Maintenance, Service Line Responsibilities, Utility of the Future

Natural gas is shrinking the energy industry’s emissions, while utilities continue to improve decarbonization efforts...

Helping Customers Navigate the Electric Vehicle Experience

Helping Customers Navigate the Electric Vehicle Experience

by Mike VanHorne | Mar 3, 2021 | Customer Service, Electric Vehicles, Gas Infrastructure, Infrastructure, Utility of the Future

Electric vehicle adoption is poised for explosive growth in the next decade. Several major automobile manufacturers...

Service Line Protection Available for Ottawa Homeowners

by Mike VanHorne | Feb 17, 2021 | Energy, Financial Shock, Infrastructure, Ottawa, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water

Originally published on NewsWire Canada Feb 17, 2021, 08:00 ET OTTAWA, ON, Feb. 17, 2021 /CNW/ - The City of Ottawa...

Customer Choice Shown to Positively Impact CSAT Scores

Customer Choice Shown to Positively Impact CSAT Scores

by Mike VanHorne | Feb 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology, Utility of the Future

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...

Energy Efficiency: Why Are Some Homeowners Unengaged?

Energy Efficiency: Why Are Some Homeowners Unengaged?

by Mike VanHorne | Jan 7, 2021 | Customer Engagement, Energy Efficiency, Financial Shock, Gas Infrastructure, Maintenance, Millennials

Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your...

Electrical Service Box and Wiring Repair a Relief for Homeowner

Electrical Service Box and Wiring Repair a Relief for Homeowner

by Mike VanHorne | Aug 28, 2020 | Customer Testimonials, Customer Videos, Financial Shock, HomeServe Cares, Testimonials, Videos

Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host...

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