Mike VanHorne Articles

HomeServe Launches Diversity and Inclusion Business Resource Groups

In an effort to involve our employees in helping to shape HomeServe’s culture of inclusion, HomeServe launched Business Resource Groups (BRGs) in 2020. The BRGs provide a way for ALL employees to be part of HomeServe’s vision for Diversity & Inclusion. BRGs have...

Gas and Electric Utilities Have Important Roles in Decarbonized Energy

The power generation sector has made great strides in creating decarbonized energy, and is currently 82% non-emitting with significant GHG emissions reductions since 2005, even as generating capacity has increased modestly. Provincial utilities and other electricity...

Extreme Weather, Aging Infrastructure Result in Power Outages

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...

HomeServe is Great Place to Work Certified

HomeServe Honored to Earn Great Place to Work Certification™ for Third Consecutive Year NORWALK, CT (July 6, 2021) — HomeServe (HomeServe), a leading provider of home repair solutions, is proud to be Certified™ by Great Place to Work® for the third year in a row. The...

Canadians Love the Convenience, Cost Savings of Subscriptions

Canadians Love the Convenience, Cost Savings of Subscriptions

by Mike VanHorne | Sep 8, 2023 | Customer Engagement, Customer Service, Education, Financial Shock, Home Maintenance, Infographics, Public-Private Partnerships, Service Line Responsibilities, State of the Home Survey

Entertainment offerings dominate with television, music and gaming leading subscriptions purchased TORONTO, ON –...

Heat Pumps: What Misconceptions Do Homeowners Have?

Heat Pumps: What Misconceptions Do Homeowners Have?

by Mike VanHorne | Jan 12, 2022 | Energy Efficiency, Gas Infrastructure

Heat pumps are misunderstood by many homeowners – many still believe that they do not adequately heat homes or know...

Energy Efficiency – The Obvious and Not-So-Obvious Benefits

Energy Efficiency – The Obvious and Not-So-Obvious Benefits

by Mike VanHorne | Apr 24, 2019 | Distributed Energy, Energy Efficiency, Gas Infrastructure, Grid Modernization, Renewables, Utility of the Future

Energy efficiency has become a buzzword, especially among politicians who vow to increase efficiency alongside...

Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities

Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities

by Mike VanHorne | Apr 10, 2019 | Customer Service, Education, Gas Infrastructure, Partnership

Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a...

Improving Your Digital Consumer Experience

Improving Your Digital Consumer Experience

by Mike VanHorne | Mar 11, 2019 | Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership

The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...

HomeServe Cares About Our Customers and Our Communities

HomeServe Cares About Our Customers and Our Communities

by Mike VanHorne | Feb 27, 2019 | Customer Service, Education, HomeServe Cares, Intergenerational Communities, Partnership, Veterans

HomeServe is dedicated to being a good corporate citizen and making a positive impact on our partners’, employees’ and...

Expand Your Marketing Tools with HomeServe

Expand Your Marketing Tools with HomeServe

by Mike VanHorne | Feb 12, 2019 | Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology

Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity...

Customer Engagement in the New Utility Era

by Mike VanHorne | Feb 5, 2019 | Customer Service, Digital Customer Experience, Distributed Energy, Education, Electric Vehicles, Grid Modernization, Partnership, Renewables, Technology, Utility of the Future

There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more...

Customer Satisfaction: Why it Matters to You

by Mike VanHorne | Jan 16, 2019 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Technology

There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...

Home Maintenance is a Key Factor for Canadians Aging in Place

by Mike VanHorne | Jan 7, 2019 | Energy, Home Maintenance, Service Line Responsibilities, Water

According to AARP's Aging Readiness and Competitiveness (ARC) Report, Canadians age 65 and older outnumber those...

Homeowner’s High Water Bill Due to Leak Fixed by HomeServe Cares

Homeowner’s High Water Bill Due to Leak Fixed by HomeServe Cares

by Mike VanHorne | Jan 2, 2019 | Customer Service, Education, Gas Infrastructure, HomeServe Cares, Service Line Responsibilities

Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was...

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