Electric Vehicles Articles

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

by Mike VanHorne | May 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Electric Vehicles, Gas Infrastructure, Utility of the Future | 0 Comments

With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...

Helping Customers Navigate the Electric Vehicle Experience

by Mike VanHorne | March 3, 2021 | Customer Service, Electric Vehicles, Gas Infrastructure, Infrastructure, Utility of the Future | 0 Comments

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

Customer Engagement in the New Utility Era

by Mike VanHorne | February 5, 2019 | Customer Service, Digital Customer Experience, Distributed Energy, Education, Electric Vehicles, Grid Modernization, Partnership, Renewables, Technology, Utility of the Future | 0 Comments

There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more focused on deepening their customer relationships. As state after state deregulates electricity, forcing utilities to compete with retail providers,...

The Energy Technology Impact: Changing Technology, Changing Industry

by Mike VanHorne | June 26, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Distributed Energy, Electric Vehicles, Gas Infrastructure, Grid Modernization, Renewables, Technology, Utility of the Future | 0 Comments

As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...