Grid Modernization Articles

Customer Engagement in the New Utility Era

by Mike VanHorne | February 5, 2019 | Customer Service, Digital Customer Experience, Distributed Energy, Education, Electric Vehicles, Grid Modernization, Partnership, Renewables, Technology, Utility of the Future | 0 Comments

There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more focused on deepening their customer relationships. As state after state deregulates electricity, forcing utilities to compete with retail providers,...

Smart Homes: Energy’s Next Frontier

by Mike VanHorne | August 28, 2018 | Customer Engagement, Distributed Energy, Education, Grid Modernization, Partnership, Technology, Utility of the Future | 0 Comments

No one is quite sure what the next generation of smart homes will look like, but a great many of your consumers want one – and energy utilities are uniquely positioned to lead the way, whether by pioneering new technologies or engaging in affinity partnerships. Demand...

The Energy Technology Impact: Changing Technology, Changing Industry

by Mike VanHorne | June 26, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Distributed Energy, Electric Vehicles, Gas Infrastructure, Grid Modernization, Renewables, Technology, Utility of the Future | 0 Comments

As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...