Utilities can deliver peace of mind to the customer EV experience.
Electric Vehicle Infrastructure
Electric Vehicle adoption is expected to accelerate, with more than 20 percent of annual vehicle sales expected to be EVs by 2030. As more EVs enter the market, more of your customers will be requesting information on charger installation and incentive programs.
A JD Power study indicates that customers who are made are aware of incentive programs participate in those programs, and their satisfaction with their energy provider increases. However, nearly 50% of those polled indicated they didn’t know if their utility offered such programs.
Over 70% of electric vehicle (EV) owners express concern at the potential of their Level 2 charger breaking down. HomeServe has introduced a first-to-market solution with utility customers in mind. Our Interior Electrical with EV Charger Protection Plan ensures customer concerns can be quickly remedied when their Level 2 EV charger (EVSE) is not functioning, reducing potential negative impacts to utility call centres. We can help educate your customers and fill the charger warranty gap or provide protection for out-of-warranty chargers.
Blog Posts
Customer Engagement in the New Utility Era
There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more focused on deepening their customer relationships. As state after state deregulates electricity, forcing utilities to compete with retail providers,...
The Energy Technology Impact: Changing Technology, Changing Industry
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...
Additional Resources
Pillars of Engagement in a Changing World
