Education Articles

Service Line Protection Available for Ottawa Homeowners

by | February 17, 2021 | Energy, Financial Shock, Infrastructure, Ottawa, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water | 0 Comments

Originally published on NewsWire Canada  Feb 17, 2021, 08:00 ET OTTAWA, ON, Feb. 17, 2021 /CNW/ - The City of Ottawa has partnered with Service Line Warranties of Canada (SLWC) to offer Ottawa homeowners protection plans to help cover repair costs associated with...
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Customer Choice Shown to Positively Impact CSAT Scores

by | February 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology, Utility of the Future | 0 Comments

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
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Energy Efficiency: Why Are Some Homeowners Unengaged?

by | January 7, 2021 | Customer Engagement, Energy Efficiency, Financial Shock, Gas Infrastructure, Maintenance, Millennials | 0 Comments

Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...
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Electrical Service Box and Wiring Repair a Relief for Homeowner

by | August 28, 2020 | Customer Testimonials, Customer Videos, Financial Shock, HomeServe Cares, Testimonials, Videos | 0 Comments

Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host of home repair issues she couldn’t afford to fix. The home had major electrical and plumbing problems. The electrical service box had a melted cable...
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