Customer Service Articles

Increase In Extreme Cold Events Posing New Challenges for Energy Utilities

by Aimee Estrabillo | February 7, 2024 | Customer Service, Education, Electrical Grids, Energy, Infrastructure, Ontario, Service Line Responsibilities | 0 Comments

While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...

HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities

by Aimee Estrabillo | January 4, 2024 | Customer Service, Education, Electrical Grids, Energy, Financial Shock, Gas Infrastructure, Infrastructure, Ontario, Public-Private Partnerships, Service Line Responsibilities | 0 Comments

Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...

HomeServe Celebrates National HVAC Tune-Up Day September 25

by Aimee Estrabillo | September 8, 2023 | Customer Service, Education, Energy Efficiency, Green Initiatives, Home Maintenance, Maintenance, Press Releases, Safety Tune Up Day, Service Line Responsibilities, State of the Home Survey | 0 Comments

Tune-Up Day Reminds Homeowners to Maintain This Important Whole Home System Toronto, ON – September 8, 2023 – HomeServe’s 2023 State of the Canadian Home survey found that home heating, ventilation and air conditioning (HVAC) systems are the home system most likely to...

Canadians Love the Convenience, Cost Savings of Subscriptions

by Mike VanHorne | September 8, 2023 | Customer Engagement, Customer Service, Education, Financial Shock, Home Maintenance, Infographics, Public-Private Partnerships, Service Line Responsibilities, State of the Home Survey | 0 Comments

Entertainment offerings dominate with television, music and gaming leading subscriptions purchased TORONTO, ON – September 11, 2023 – Subscription services are available for almost anything – from everyday things like television and clothing to more niche offerings...