Customer Service Articles

HomeServe Cares About Our Customers and Our Communities

by Mike VanHorne | February 27, 2019 | Customer Service, Education, HomeServe Cares, Intergenerational Communities, Partnership, Veterans | 0 Comments

HomeServe is dedicated to being a good corporate citizen and making a positive impact on our partners’, employees’ and contractors’ communities. The HomeServe Cares Program assists disadvantaged homeowners faced with a repair emergency who don’t have a service plan or...

Expand Your Marketing Tools with HomeServe

by Mike VanHorne | February 12, 2019 | Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology | 0 Comments

Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity for interaction is well-documented to improve customer satisfaction, and that, in turn, improves ROI. Recent market research indicates consumers...

Customer Engagement in the New Utility Era

by Mike VanHorne | February 5, 2019 | Customer Service, Digital Customer Experience, Distributed Energy, Education, Electric Vehicles, Grid Modernization, Partnership, Renewables, Technology, Utility of the Future | 0 Comments

There’s a major trend happening in energy that is not measured in barrels or BTUs. Utilities are becoming much more focused on deepening their customer relationships. As state after state deregulates electricity, forcing utilities to compete with retail providers,...

Customer Satisfaction: Why it Matters to You

by Mike VanHorne | January 16, 2019 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Technology | 0 Comments

There is a strong relationship between customer satisfaction and return on equity in the energy industry, and, although the industry has seen year-over-year positive progress, the needle is only being nudged. A JD Power white paper shows a link between customer...