Digital Customer Experience Articles

As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...

Millennials are becoming the largest demographic and are the largest generation employed in the Canadian workforce. Their clout and spending power will only increase until the middle of the century. While 34 percent currently own their own home, 82 percent of those...

Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...

A new article in T&D World predicts renewables, smart home monitoring, AI and IoT will have a massive impact on how energy and utility companies address the market in 2018. Smart Home Monitoring Smart home monitoring with smart meters enables homeowners to track...