Customer Engagement Articles

Canadians Love the Convenience, Cost Savings of Subscriptions

by Mike VanHorne | September 8, 2023 | Customer Engagement, Customer Service, Education, Financial Shock, Home Maintenance, Infographics, Public-Private Partnerships, Service Line Responsibilities, State of the Home Survey | 0 Comments

Entertainment offerings dominate with television, music and gaming leading subscriptions purchased TORONTO, ON – September 11, 2023 – Subscription services are available for almost anything – from everyday things like television and clothing to more niche offerings...

Chilly Shower Leads to Widow’s Hot Water Heater Repair

by Aimee Estrabillo | August 1, 2023 | Alberta, Customer Service, Customer Testimonials, Home Maintenance | 0 Comments

Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...

Replacing Water Heater Was Smooth Experience for Homeowner

by Aimee Estrabillo | March 30, 2023 | Customer Service, Customer Testimonials | 0 Comments

It was an odd dripping noise that led John to investigate.

Wisconsin Resident’s Hybrid Approach to Saving Money and the Environment

by Aimee Estrabillo | February 24, 2023 | Customer Engagement, Electric Vehicles, Green Initiatives, Infrastructure, Technology | 0 Comments

When Steven M. of Hartland, Wisconsin, saw a Thanksgiving promotion at a local auto dealership for hybrid vehicles, he saw an opportunity to save money, both on the initial purchase of the vehicle and on fueling it, and at the same time help the environment....