Technology Articles

Value-Added Services Are the Future for Utilities

by Mike VanHorne | August 21, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Partnership, Technology | 0 Comments

Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy utilities have sought new...

Online Utility Marketplaces Boost Engagement and Customer Satisfaction

by Mike VanHorne | August 15, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Technology, Utility of the Future | 0 Comments

As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy services. With a significant number of millennials now making energy decisions, this strategy is one that will resonate with more and more energy...

The Energy Technology Impact: Changing Technology, Changing Industry

by Mike VanHorne | June 26, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Distributed Energy, Electric Vehicles, Gas Infrastructure, Grid Modernization, Renewables, Technology, Utility of the Future | 0 Comments

As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by new energy technology. The global demand for power is expected to double from 2010 levels by 2030. Meanwhile, funding for new power plants lags behind,...

Three Things Consumers Want from Their Utility Provider

by Mike VanHorne | May 9, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Technology | 0 Comments

Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable electrical service – in fact, that has become a baseline expectation from consumers. With their ability to switch providers and a field full of newcomers...