Rob Judson on HomeServe’s WOW Team

Utilities in the US are in the midst of the most challenging yet potentially exciting time in their long history. The combination of deregulation and increased efficiency is causing utilities to look inward at how they can strengthen customer relationships. A white paper by California Public Utilities Commissioner Emeritus Timothy Alan Simon suggests that, as part of increasing customer engagement, utilities can offer value-added services, such as moving assistance and home repair services.