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When Robin Tusa of Tusa’s Plumbing was at Tijuana B.’s Fort Worth, Texas, home, she noticed something odd. Before plugging in Tusa’s equipment, the customer turned off the television.![Download the Case Study](data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E)
Tusa, a HomeServe network contractor, was at the home to unclog a sewer line when she noticed the issue. “I had come out to this residence to take care of a main line stoppage,” she said. “I took care of the stoppage for them and we found roots in the line, so I came back to jet. When I went to unplug the machine from the outlet, that’s when I saw they had turned the TV off to allow me to have electricity to run the machine.”
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