Main Drain Suds Results in Big Savings for Homeowner

Mike H. from Ottawa, Ontario, had just finished his usual Saturday evening chore of starting a load of laundry when he heard an unexpected gurgling sound. Following the noise, he found sudsy water bubbling up through the main drain in his basement. Reacting quickly, Mike turned off the laundry cycle and used a hose to run water down the main drain, discovering a blockage in the line between his house and the main sewer, a repair he knew he would have to pay for. Fortunately, Mike had enrolled in sewer and water line repair coverage through HomeServe’s Service Line Warranties of Canada (SLWC) program less than two years earlier.

The next morning, Mike contacted HomeServe’s North American Call Center and was promptly connected to an agent. The agent quickly dispatched Mr. Rooter Plumbing of Ottawa, a local contractor from SLWC’s network, to his home.

“I felt reassured knowing I was getting top-notch service without having to coordinate the repair myself,” said Mike. “I was impressed not only with the technician’s timely arrival but also with the fact that Mr. Rooter is a highly reputable company in my area. I would have hired them even if I wasn’t covered by HomeServe.”

The technician used a snake, a camera, and a high-pressure jet to assess the problem. The camera revealed that the original sewer line had a major offset, a disconnected joint, and several areas with root invasion. Mr. Rooter promptly replaced the damaged section, saving Mike nearly $2,500.

“The repair process was smooth and well-coordinated,” Mike said. “I’ve spent only around $150 on this insurance in the time I’ve been a customer, and it has definitely paid off. I’m completely satisfied with my experience and believe it’s a worthwhile investment.”

Mike first learned about SLWC’s affiliation with the city of Ottawa through a local newspaper article addressing concerns about the program. The city outlined the benefits and optional offerings for homeowners, which convinced Mike to sign up. Less than two years later, this decision saved him thousands.

Mike advises other homeowners considering a HomeServe’s policy: “For the cost, it’s worth avoiding the financial burden of unexpected repairs. I’m grateful I became a customer and plan to remain one as long as I own a home.”