Customer Engagement Articles

Increase In Extreme Cold Events Posing New Challenges for Energy Utilities

by Aimee Estrabillo | February 7, 2024 | Customer Service, Education, Electrical Grids, Energy, Infrastructure, Ontario, Service Line Responsibilities | 0 Comments

While it’s intuitive to link “global warming” with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that have not...

HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities

by Aimee Estrabillo | January 4, 2024 | Customer Service, Education, Electrical Grids, Energy, Financial Shock, Gas Infrastructure, Infrastructure, Ontario, Public-Private Partnerships, Service Line Responsibilities | 0 Comments

Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...

LMI Households Need Energy Equity During Times of High Inflation

by Mike VanHorne | October 31, 2023 | Customer Engagement, Education, Energy, Financial Shock, Intergenerational Communities, Service Line Responsibilities | 0 Comments

Since 2020, Canadian inflation rates have soared higher than any point in the last four decades, reaching as high as 8.1 percent in June of 2022. This growth has slowed in this year; however, September’s rates were still at 3.8 percent over September 2022. Prior to...

HomeServe Celebrates 20 Years of Serving Homeowners and Enhancing Communities

by Mike VanHorne | October 3, 2023 | Customer Engagement, Education, Energy, Energy Efficiency, Financial Shock, Green Initiatives, Home Maintenance, HomeServe In the News, Industry Labor Force, Infrastructure, Intergenerational Communities, Maintenance, Natural Gas Industry, Partner Testmonials, Partnership, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Utility of the Future | 0 Comments

Twenty years ago this month, HomeServe launched its first North American utility partnership to educate homeowners and offer optional protection against potentially costly emergency repairs to residential lines and systems. Today nearly 5 million homeowners are...