Twenty years ago this month, HomeServe launched its first North American utility partnership to educate homeowners and...
Infrastructure Articles
Wisconsin Resident’s Hybrid Approach to Saving Money and the Environment
When Steven M. of Hartland, Wisconsin, saw a Thanksgiving promotion at a local auto dealership for hybrid vehicles, he...
Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the...
Natural Gas Leads Energy Industry in Decarbonization
Natural gas is shrinking the energy industry’s emissions, while utilities continue to improve decarbonization efforts...
Helping Customers Navigate the Electric Vehicle Experience
Electric vehicle adoption is poised for explosive growth in the next decade. Several major automobile manufacturers...
Service Line Protection Available for Ottawa Homeowners
Originally published on NewsWire Canada Feb 17, 2021, 08:00 ET OTTAWA, ON, Feb. 17, 2021 /CNW/ - The City of Ottawa...
Customer Choice Shown to Positively Impact CSAT Scores
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...
Energy Efficiency: Why Are Some Homeowners Unengaged?
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your...
Energy Efficiency – The Obvious and Not-So-Obvious Benefits
Energy efficiency has become a buzzword, especially among politicians who vow to increase efficiency alongside...
Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a...
Improving Your Digital Consumer Experience
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...