Customer Service Articles

Chilly Shower Leads to Widow’s Hot Water Heater Repair

by Aimee Estrabillo | August 1, 2023 | Alberta, Customer Service, Customer Testimonials, Home Maintenance | 0 Comments

Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the shower. But something quickly went wrong – on this day, the water stayed icy cold, no matter how long Jackie waited for it to warm up. Upon further...

Replacing Water Heater Was Smooth Experience for Homeowner

by Aimee Estrabillo | March 30, 2023 | Customer Service, Customer Testimonials | 0 Comments

It was an odd dripping noise that led John to investigate.

Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy

by Peter Buttrick | January 30, 2023 | Customer Service, Customer Testimonials, Gas Infrastructure, Service Line Responsibilities | 0 Comments

The town of Oceanside, New York typically only sees a few severe storms every year. So, when local resident and homeowner Tom W. noticed his lights flickering sometimes this past summer during some high winds, he made a mental note to investigate further if it...

HomeServe Ensures a Bright 2022 Holiday Season for Customers

by Aimee Estrabillo | January 13, 2023 | Customer Service, Education, Infrastructure, Partnership, Public-Private Partnerships, Service Line Responsibilities | 0 Comments

The holidays can be a glorious time of togetherness, giving, and wonderful memories. Unfortunately, for some of HomeServe's customers, the most memorable event of the 2022 holiday season will be that their water and sewer service lines and power lines froze, or water...