Tune-Up Day Reminds Homeowners to Maintain This Important Whole Home System Toronto, ON – September 8, 2023 –...
Customer Service Articles
Canadians Love the Convenience, Cost Savings of Subscriptions
Entertainment offerings dominate with television, music and gaming leading subscriptions purchased TORONTO, ON –...
Customer Satisfaction: Why it Matters to You
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
Homeowner’s High Water Bill Due to Leak Fixed by HomeServe Cares
Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was...
HomeServe Helps Yonkers Resident Solve a Serious Problem
Evangeline G. of Yonkers, New York, noticed many of her neighbours were experiencing water line breaks, especially...
Value-Added Services Are the Future for Utilities
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
Online Utility Marketplaces Boost Engagement and Customer Satisfaction
As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy...
The Energy Technology Impact: Changing Technology, Changing Industry
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...
Marketing Insights for Millennials: The Three Cs of Customer Satisfaction
Millennials are becoming the largest demographic and are the largest generation employed in the Canadian workforce....
Three Things Consumers Want from Their Utility Provider
Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable...
How to Choose a Contractor
When you have an electrical or plumbing problem, the last thing you want to do is hire the wrong contractor. A bad...