Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more...
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Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more...
Low- and Middle-Income (LMI) households have historically faced obstacles to becoming more energy efficient, despite...
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...
Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity...
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was...
We know that our energy infrastructure is out-of-date and customers are looking for varied and new services. However,...
Paul T. was living his retirement years surrounded by his family, sharing his Waukegan, Illinois, home with the...
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...
Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable...