Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more...
Gas Infrastructure Articles
LMI Households Face Obstacles to Achieving Energy Efficiency
Low- and Middle-Income (LMI) households have historically faced obstacles to becoming more energy efficient, despite...
Improving Your Digital Consumer Experience
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...
Expand Your Marketing Tools with HomeServe
Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity...
Customer Satisfaction: Why it Matters to You
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and,...
Homeowner’s High Water Bill Due to Leak Fixed by HomeServe Cares
Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was...
The Costs of Moving Forward With Grid Modernization
We know that our energy infrastructure is out-of-date and customers are looking for varied and new services. However,...
HomeServe Helps WWII Veteran Stay in Home
Paul T. was living his retirement years surrounded by his family, sharing his Waukegan, Illinois, home with the...
Value-Added Services Are the Future for Utilities
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
The Energy Technology Impact: Changing Technology, Changing Industry
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...
Three Things Consumers Want from Their Utility Provider
Utility consumers have more choices, and it’s no longer enough for a utility provider to simply deliver reliable...