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Blog Articles
Electronic Device Protection Plan Launched by HomeServe
by Aimee Estrabillo | May 3, 2022 | Customer Engagement, Products, Tech Protect, Technology | 0 Comments
HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet
by Aimee Estrabillo | May 3, 2022 | Aging in Place, Customer Service, Customer Testimonials | 0 Comments
LMI Households Face Obstacles to Achieving Energy Efficiency
by Aimee Estrabillo | April 11, 2022 | Energy Efficiency, Financial Shock, Gas Infrastructure | 0 Comments
Severe Energy Burdens Weigh Heavily on Low-to-Moderate Income Households
by Steve Smith | March 11, 2022 | Electrical Grids, Energy Efficiency, Financial Shock, Gas Infrastructure, Infrastructure, Intergenerational Communities, Maintenance, Partnership | 0 Comments
Chilly Shower Leads to Widow’s Hot Water Heater Repair
by Aimee Estrabillo | Aug 1, 2023 | Alberta, Customer Service, Customer Testimonials, Home Maintenance
Jackie B. of Edmonton, Alberta started her morning on a sunny day in April the way she usually does – jumping into the...
The Costs of Moving Forward With Grid Modernization
by Mike VanHorne | Oct 24, 2018 | Education, Electrical Grids, Gas Infrastructure, Infrastructure
We know that our energy infrastructure is out-of-date and customers are looking for varied and new services. However,...
HomeServe Helps Yonkers Resident Solve a Serious Problem
by Mike VanHorne | Oct 10, 2018 | Customer Service, Education, HomeServe Cares
Evangeline G. of Yonkers, New York, noticed many of her neighbours were experiencing water line breaks, especially...
Furnace Tune Up: Better Late Than Never, but Right Now is Even Better!
by Mike VanHorne | Sep 25, 2018 | Aging in Place, Education, Energy Efficiency, Intergenerational Communities, Maintenance, Millennials, Safety Tune Up Day
It might not feel like it right now, but colder weather is right around the corner. That makes it the perfect time to...
HomeServe Helps WWII Veteran Stay in Home
by Mike VanHorne | Sep 19, 2018 | Education, Financial Shock, Gas Infrastructure, HomeServe Cares, Veterans
Paul T. was living his retirement years surrounded by his family, sharing his Waukegan, Illinois, home with the...
Smart Homes: Energy’s Next Frontier
by Mike VanHorne | Aug 28, 2018 | Customer Engagement, Distributed Energy, Education, Grid Modernization, Partnership, Technology, Utility of the Future
No one is quite sure what the next generation of smart homes will look like, but a great many of your consumers want...
Value-Added Services Are the Future for Utilities
by Mike VanHorne | Aug 21, 2018 | Aging in Place, Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Intergenerational Communities, Millennials, Partnership, Technology
Provinces are deregulating electricity, forcing utilities to offer lower prices to be competitive with retail...
Online Utility Marketplaces Boost Engagement and Customer Satisfaction
by Mike VanHorne | Aug 15, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Technology, Utility of the Future
As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy...
The Energy Technology Impact: Changing Technology, Changing Industry
by Mike VanHorne | Jun 26, 2018 | Customer Engagement, Customer Service, Digital Customer Experience, Distributed Energy, Electric Vehicles, Gas Infrastructure, Grid Modernization, Renewables, Technology, Utility of the Future
As personal and commercial technology increases the demand for energy, the industry itself is changing, impacted by...
Unexpected Expenses: Can Energy Consumers Cover Emergencies?
by Mike VanHorne | Jun 20, 2018 | Financial Shock, State of the Home Survey
According to a FP Canada, 39% of Canadians are unable to cover unexpected expenses for emergencies. These results are...