At HomeServe, caring is in the fabric of our corporate culture. Recently, our team from Service Line Warranties of...
Blog Articles
Wisconsin Resident’s Hybrid Approach to Saving Money and the Environment
by Aimee Estrabillo | February 24, 2023 | Customer Engagement, Electric Vehicles, Green Initiatives, Infrastructure, Technology | 0 Comments
Safety Hazard Avoided Thanks to HomeServe’s Exterior Electric Policy
by Peter Buttrick | January 30, 2023 | Customer Service, Customer Testimonials, Gas Infrastructure, Service Line Responsibilities | 0 Comments
Extreme Weather Events Disrupting Canada’s Energy Industry
by Aimee Estrabillo | January 20, 2023 | Electrical Grids, Energy, Gas Infrastructure, Grid Modernization, Infrastructure, Utility of the Future | 0 Comments
HomeServe Ensures a Bright 2022 Holiday Season for Customers
by Aimee Estrabillo | January 13, 2023 | Customer Service, Education, Infrastructure, Partnership, Public-Private Partnerships, Service Line Responsibilities | 0 Comments
LMI Households Need Energy Equity During Times of High Inflation
by Mike VanHorne | Oct 31, 2023 | Customer Engagement, Education, Energy, Financial Shock, Intergenerational Communities, Service Line Responsibilities
Since 2020, Canadian inflation rates have soared higher than any point in the last four decades, reaching as high as...
Natural Gas Leads Energy Industry in Decarbonization
by Mike VanHorne | Mar 25, 2021 | Energy Efficiency, Gas Infrastructure, Infrastructure, Maintenance, Service Line Responsibilities, Utility of the Future
Natural gas is shrinking the energy industry’s emissions, while utilities continue to improve decarbonization efforts...
Helping Customers Navigate the Electric Vehicle Experience
by Mike VanHorne | Mar 3, 2021 | Customer Service, Electric Vehicles, Gas Infrastructure, Infrastructure, Utility of the Future
Electric vehicle adoption is poised for explosive growth in the next decade. Several major automobile manufacturers...
Service Line Protection Available for Ottawa Homeowners
by Mike VanHorne | Feb 17, 2021 | Energy, Financial Shock, Infrastructure, Ottawa, Press Releases, Public-Private Partnerships, Service Line Responsibilities, Water
Originally published on NewsWire Canada Feb 17, 2021, 08:00 ET OTTAWA, ON, Feb. 17, 2021 /CNW/ - The City of Ottawa...
Customer Choice Shown to Positively Impact CSAT Scores
by Mike VanHorne | Feb 11, 2021 | Customer Engagement, Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership, Technology, Utility of the Future
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and...
Energy Efficiency: Why Are Some Homeowners Unengaged?
by Mike VanHorne | Jan 7, 2021 | Customer Engagement, Energy Efficiency, Financial Shock, Gas Infrastructure, Maintenance, Millennials
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your...
Electrical Service Box and Wiring Repair a Relief for Homeowner
by Mike VanHorne | Aug 28, 2020 | Customer Testimonials, Customer Videos, Financial Shock, HomeServe Cares, Testimonials, Videos
Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host...
Energy Efficiency – The Obvious and Not-So-Obvious Benefits
by Mike VanHorne | Apr 24, 2019 | Distributed Energy, Energy Efficiency, Gas Infrastructure, Grid Modernization, Renewables, Utility of the Future
Energy efficiency has become a buzzword, especially among politicians who vow to increase efficiency alongside...
Under Pressure: Affinity Partnerships Offer Low-Risk Revenue Alternative for Energy Utilities
by Mike VanHorne | Apr 10, 2019 | Customer Service, Education, Gas Infrastructure, Partnership
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a...
Improving Your Digital Consumer Experience
by Mike VanHorne | Mar 11, 2019 | Customer Service, Digital Customer Experience, Education, Gas Infrastructure, Partnership
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart...